FAQ

Frequently Asked Questions

Frequently asked Questions:

How do I make an appointment?

Call our office at 336-275-5391, option 4 for appointments. You can also request an appointment through MyChart

How to cancel or reschedule your appointment?

Call our office at 336-275-5391, option 4 for appointments.

Is there a Late Cancellation fee or No Show fee for your appointment?

Yes, you will be informed at the time of you scheduling your appointment to cancel within 24 hours of your appointment or there will be a $50 late cancellation fee. If you do not show for your appointment, there will also be a $50 no show fee applied.

Will I get a reminder call for my appointment?

Reminder calls are provided by an automated system for all appointment types.

Are my records kept private?

Yes, your medical records are protected by the HIPAA law. Each year you will be asked to sign a third party HIPAA release, allowing the named family members access to your medical records.

How do I request my records?

MyChart is available to view and print your lab results. A Medical Release form is required for other records from your medical chart. Contact our medical records department to request a medical release form by person, fax or mail.

How do I get my Lab results from my visit?

At your appointment you will be given an activation code for MyChart, if you haven’t already, and there you can access your results along with other information.

How do I sign up for MyChart?

You will be sent an email with an activation code at the check in of your appointment or on your printed AVS, After Visit Summary, given to you at check out of your appointment. If you are home and have misplaced the activation code, please call our office, 336-275-5391, and we can provide you with another activation code. The codes are only good for 30 days.

What do I do if I have a major problem after business hours?

If your problem is life threatening, please call 911. If you feel your problem cannot wait until regular business hours, our physicans are in a call rotation with other physicans in the community . You call our office number, 336-275-5391, after hours and you will be directed to the answering service who will take a breif description of your problem and page the physician on call. No routine prescriptions will be given after hours.

What is the office’s return call policy?

If you leave a medical question request in our office’s voicemail, our office policy is that we will return the call within 48 business hours. This will allow time to talk with your provider to get an answer to your question.

How do I get prescription refill?

If the prescription you are requesting is a refill, please contact your pharmacy and they will contact us with the prescription information request. We will answer this request within 48 business hours. If the prescription you are needing is a new prescription, please call our office and schedule an appointment or leave a message in the Medical Triage voicemail, 336-275-5391, option 5 then 4.

How do I make an payment to my account?

Patients can make payments to Greensboro Gynecology in person, mail payments to Greensboro Gynecology 719 Green Valley Rd Suite 305, Greensboro NC 27408 or call the billing offic, 336-275-5391 option 3 then option 6 for billing.

Do you take my insurance?

We accept most medical insurances; BCBS, UHC, Aetna, Medcost, Medicare, and others. It is the responsibility of the patient to check with your insurance to see if our office is In-network and is a participating provider with them.

Is there a discount if I am a private pay patient?

There is a 30% discount when you pay and are seen without insurance on the date the services are rendered.

Will I be seen if I do not have my copay?

Our office policy is that you are required to pay at the time of your appointment or you will not be seen.

 Is there Spanish speaking employees?

Dr. Fernandez and his Certified Medical Assistant both speak Spanish along with one front desk employee. We cannot guarantee that we will always have a bilingual employee here at the time of your appointment. We encourage you to bring an interpreter. Cone Health does provide interpreter services for Spanish speaking patients.

Are interpreters available for other langauges other than Spanish?

Cone Health provides the service of interpreters to all patients. At the time the appointment is made, an interpreter needs to be requested.  Cone Health also provides service for the hearing impaired to have sign langauge interpreters available for your service.

 

FAQ

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